Last updated: January 8, 2026
We stand behind what we sell and we want you to feel confident ordering from Timber Splitter Warehouse. This policy explains when returns are accepted, how to start a return, and how refunds work—especially for large/heavy items that ship by freight.
Contact Us First (Required for All Returns)
All returns require a Return Authorization (RMA) before anything is sent back.
Phone: 844-498-2313
Email: support@timbersplitterwarehouse.com
When you contact us, include your order number, the item(s) you’re returning, and the reason.
Return Window
Most new, unused items are eligible for return within 30 days of delivery.
To be eligible, the item must be:
- Unused and uninstalled
- In original packaging, with all parts/accessories/manuals
- Not damaged due to installation, misuse, or improper handling after delivery
Freight & Oversized Shipments (Important)
Some products (attachments, large equipment, oversized items) ship via freight.
Inspect at Delivery
For freight deliveries, please:
- Inspect the shipment before signing
- Note any visible damage on the delivery receipt/BOL
- Take photos and contact us immediately
If damage is discovered after delivery, contact us as soon as possible—freight claims can be time-sensitive.
Freight Returns
Freight returns are handled case-by-case because costs and pickup requirements vary by product and location. If a freight return is approved, we’ll provide the next steps and any required packaging/pallet instructions.
Items That Are Not Returnable
To keep policies fair and prevent problems with used/installed parts, we typically cannot accept returns for:
- Items that have been used, installed, modified, or fueled
- Items returned without an RMA
- Final sale / clearance items (when marked as final sale)
- Special-order items (when clearly identified on the product page or invoice)
If you’re not sure whether your item qualifies, contact us before ordering or returning—we’ll help.
Return Shipping & Fees
If the return is due to customer choice (ordered the wrong item, changed your mind, no longer needed), the customer is responsible for return shipping.
If we made an error (wrong item shipped) or the item is verified as defective on arrival, we will work with you on the best resolution.
Original shipping charges (including any freight costs) are generally not refundable unless the return is due to our error.
Exchanges
We usually handle exchanges by:
- Completing the return (once approved), then
- Placing a new order for the correct item
This keeps shipping and inventory accurate—especially for freight items.
Refunds
Once we receive and inspect the returned item (or once a return is otherwise approved), refunds are issued to the original payment method.
Timing: Refunds are typically processed within a few business days after inspection/approval. Your bank/payment provider may take additional time to post the refund.
Order Cancellations
If your order hasn’t shipped yet, contact us as soon as possible and we’ll do our best to cancel it. Once an order has shipped (especially freight), cancellation may not be possible and return rules apply.
Need Help Choosing the Right Item?
If fitment/specs matter (attachments, hydraulic components, splitters, parts), call us before ordering. We’d rather help you get the right item the first time than deal with an avoidable return.
Phone: 844-498-2313
Email: support@timbersplitterwarehouse.com