F.A.Q.
Have questions about Shipping or Returns?
Check out our Shipping & Returns page for full details.
Can I get spare parts?
Yes! We plan to list all spare parts for each brand on our website in the future. For now, email Support@Timbersplitterwarehouse.com with the part you need. Once we verify availability, we’ll respond with ordering instructions.
Where are you located?
Our main office is in Middletown, Ohio. Products ship from one of our warehouses across the United States for fast and safe delivery.
Are you an Authorized Dealer?
Yes! Timber Splitter Warehouse only carries brands we are authorized to sell. This ensures you receive the full manufacturer warranty with every purchase.
Can I buy an item not listed on the website?
We focus on keeping our site easy to navigate. If you need a product that isn’t listed, email Support@Timbersplitterwarehouse.com with the details. Our team will provide a quote and instructions to order directly.
How do I place an order?
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Online: Select your product and click “Add to Cart” or “Order Now.” Follow the instructions on the page. If options or upgrades were missed, a team member may contact you by email or phone. Most in-stock items ship within 24–48 hours.
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By Phone: Call +1 (844) 498-2313 and our knowledgeable team will help you select the right equipment for your needs.
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By Email: Send your order and any desired options to Support@Timbersplitterwarehouse.com We’ll respond with a total including tax and shipping.
Can you ship to a P.O. Box?
Currently, we cannot ship to P.O. Boxes.
When will I receive order confirmation?
You’ll get an email confirmation immediately after your order is placed. If there are options or upgrades that need clarification, we’ll contact you before shipping.
How will I know when my order ships?
Once your order ships, you will receive a tracking number via email. For large freight orders, the shipping carrier may contact you to schedule delivery.
How do I track my order?
Tracking information will be included in your shipment confirmation email, so you can monitor your order from our warehouse to your door.
Do you have a catalog?
Our website acts as our online catalog and is updated regularly. If you cannot find a product, contact Support@Timbersplitterwarehouse.com or call +1 (844) 498-2313.
Warranty Questions
Since we are an authorized dealer, all products come with the full manufacturer warranty. Check the manufacturer’s website for details or contact us if you need assistance filing a warranty claim.
Contact Us
Questions? Concerns? Speak with a Timber Splitter Warehouse expert today:
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Phone: +1 (844) 498-2313